Privacy Policy for The Ride Side App

Last Updated: 6 Oct 2025

The Ride Side App (“the App”) is operated by The Ride Side Pte. Ltd. (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this Policy.

1. Information we collect

We may collect and process the following types of personal information to facilitate your trip experience and related services:

• Personal identification details: name, nationality, passport details, and date of birth.
  
• Contact details: phone number, email address, and emergency contact information.
  
• Travel information: trip selections, accommodation preferences, and travel insurance details.
  
• Gear and rental preferences: equipment type, sizes, and other preferences submitted through in-app forms.
  
• Payment information: payment details required to process trip fees and add-ons (payment data is handled securely through authorised payment processors).
  
• Photos or uploads: images submitted or shared for trip-related purposes.
  
• Technical information: login credentials, session cookies, and push notification tokens.
  

We only collect information that is necessary to provide our services and enhance your trip experience.

2. How We Use Your Information

We use your information to:

• Manage your trip bookings, schedules, and logistics.
• Coordinate accommodation, transport, and rental gear arrangements.
• Send reminders, updates, and push notifications related to your trip.
• Facilitate communication between you and our team during your trip.
• Facilitate communication and coordination within your trip group.
• Maintain and improve the functionality and security of the App.
• Comply with legal obligations and protect our rights.
  

We do not sell, rent, or trade your personal data to third parties.

3. Sharing of Information

We may share your information only when necessary to fulfil the services you have requested, including with:

• Accommodation providers for rooming and check-in arrangements.
  
• Transport and gear rental partners for logistics and equipment preparation.
  
• Payment processors for secure payment handling.
  
• Technical service providers (such as OneSignal) to enable app notifications and communications.

All third parties are required to maintain the confidentiality and security of your data and to use it solely for the intended purpose.

In-app Group Chats: Within the App’s group chat feature, your name and phone number may be visible to other trip participants. This is intended to facilitate coordination, communication, and emergency contact during the trip. We ask all users to respect one another’s privacy and to use shared contact information only for trip-related purposes.

4. Data Storage and Security

Your personal data is stored securely on servers located in Singapore.
We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will promptly notify you of any data breach that may affect your rights.

5. Cookies and Push Notifications

• The App uses cookies to maintain login sessions and remember user preferences.
  
• We may send push notifications through OneSignal for trip updates, reminders, and important announcements.
  You can disable push notifications at any time in your device settings.
  

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including meeting legal, accounting, or operational requirements.
Once data is no longer required, it will be securely deleted or anonymised.

7. Access, Correction, and Deletion of Data

You may view and edit your profile information directly within the App.
Trip-related details can be updated up to the specified submission deadline; after which, requests for changes, access, or deletion can be made by contacting us at [email protected].

We will respond to all requests in accordance with the Personal Data Protection Act (PDPA) and applicable regulations.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be reflected on this page with the updated “Last Updated” date. Continued use of the App after such updates constitutes your acceptance of the revised Policy.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at:

The Ride Side Pte. Ltd.
Email: [email protected]
Website: www.therideside.com