FAQ

BOOKINGS & CANCELLATIONS TERMS

Yes, full payment is required to confirm your booking with us.

> 30 days before trip date: Free cancellation, full refund

15-29 days before trip date: 50% cancellation fee, 50% refund

0-14 days before trip date: 100% cancellation fee, no refund

 

For all cancellations, a SGD 75 processing fee will be required.

Refunds will be provided to you on a pro-rated basis ONLY in the event of the following unforeseen cases:

  • Travel bans from Singapore into Switzerland ordered by government authorities
  • Travel bans from Switzerland into Singapore ordered by government authorities
  • Mandatory closure of entire ski resort area in LAAX, Flims & Falera

If such an event occurs, a pro-rated reimbursement will be provided for services already paid for, that you have been unable to obtain or use. This is subject to the condition that the booking was made prior to the officially imposed travel restrictions.

Refunds will NOT be provided to you in the event of the following cases, including but not limited to:

  • In the event you get Covid-19, prior, during or after the trip.
  • Government advisories to limit travel
  • Failure to secure preferred flights
  • Personal disinclination to travel
  • Extension of quarantine regulations
  • Other personal matters

If any of the above events occur, general trip cancellation terms will apply.

To ensure you are fully covered in any unforeseen events, we recommend purchasing a comprehensive Covid-19 travel insurance to cover you for the duration of the trip.

VTL FLIGHTS, TESTING & COVID-19 CONCERNS

Yes, we require all our guests travelling with us on our trips to be fully vaccinated, this includes your booster vaccination.

Information below is updated as of 22 Jan 2021. For the most updated travel regulations, please refer to this link.

VTL flights are not required to enter Switzerland. You are free to choose any flight you wish to Zurich International Airport. Travellers are currently not required to quarantine upon arrival.

  • Entry Form

Everyone entering Switzerland must present a completed entry form. This form can be submitted electronically on a computer or smartphone before you enter Switzerland. As soon as you have filled out the online form, you’ll be emailed a QR code as confirmation. Keep this code handy for inspection when you arrive in Switzerland. During these checks, you can show the QR code on your smartphone or a printed confirmation. If you have not filled out the entry form despite the obligation to do so, the controlling authority can punish you with a CHF 100 fine. The same applies if you provide false information on the form.

  • Testing not required for Fully Vaccinated or if recovered from Covid

If you have been fully vaccinated or have recovered from COVID and can prove this with a valid COVID certificate, then you are exempt from the test requirement on boarding and on entry to Switzerland. If you are entering Switzerland by air or long-distance bus (coach), you must nevertheless first complete an entry form.

Travellers must meet the following vaccine requirements:

  • Be fully vaccinated against Covid-19 with any vaccine in the World Health Organisation (WHO) Emergency Use List, at least 14 days prior to arrival in Singapore.
  • Provide a digitally verifiable (i.e. contains a QR code for verification) vaccination certificate in English issued by Singapore or the VTL country.
  • Provide a negative result from a professionally administered Covid-19 PCR or ART test taken within 2 days prior to departure to Singapore. All pre-departure test results memos must state:
    • Traveller’s name.
    • Either date of birth or passport number as stated in the passport.
    • Date and time where the test was taken, as well as the name of the testing institution.
    • Negative test result in English.

Children aged 12 and below (as of calendar year) are exempted from these vaccination requirements, but must be accompanied by a fully vaccinated traveller on the VTL flight.

Post-arrival, you must adhere to Covid-19 Antigen Rapid Tests (ART) procedures and requirements:

  • Self-administered ART tests are required from Days 2 to 7 post-arrival, with your day of arrival considered Day 1.
  • For Days 2, 4, 5 and 6, you are required to self-administer an ART at your place of accommodation and upload the test results online using the link sent to you after arrival in Singapore.
  • For Days 3 and 7, you are required to undergo a supervised self-administered ART at a Combined Test Centre or Quick Test Centre. You will be provided a link via your contact details to book these tests.
  • You must test negative on your self-administered ART before you can leave your accommodation for that day. This does not apply on Days 3 and 7 when you are required to go to a centre for your supervised tests.

To facilitate verification by the relevant authorities, travellers from Singapore can use Notarise to digitally authenticate and endorse the pre-departure test and/or vaccination certificates.

https://www.notarise.gov.sg/

Swiss Winter Camp:

Covid-19 test centres will be available at your respective destinations selected. All tests will be taken at your convenience prior to departure.

Prices range accordingly:

  • PCR: CHF 180 – CHF 195
  • ART: CHF 45 – CHF 80

 

LAAX:

A walk-in test centre is conveniently located right beside our accommodation in LAAX, at the Rocksresort (Haus D);

Opening Hours: Monday – Sunday: 08.00 – 10.00 / 15.00 – 20.00

All guests may walk in at your convenience to get tested before departure.

 

Note:

For travel back to Singapore, a negative result from a professionally administered Covid-19 PCR or ART test taken within 2 days prior to departure to Singapore. All pre-departure test results memos must state:

  • Traveller’s name.
  • Either date of birth or passport number as stated in the passport.
  • Date and time where the test was taken, as well as the name of the testing institution.
  • Negative test result in English.

No, they are not. Costs associated with PCR/ART tests are not included in the trip package price. Payments for these tests will be made by each individual direct to the test centre.

Yes, we strictly require all guests to purchase a Covid-19 travel insurance that covers the full duration of the trip.

Here are some options for your considerations: Travel Insurance Plans with Covid-19 Coverage

In the event you feel unwell or show Covid-19 symptoms during the trip, please proceed to take an ART swab test immediately. All persons sharing the same room/apartment as you will also be required to take an ART test. While waiting for the results, please take the necessary precautions to safe distance yourself from the rest of the group.

In the event an ART test is positive, please make it known to an official member of staff. Arrangements will be made for you to quarantine for 10 days. A likely scenario will be that you will stay put in your apartment, where you will be required to quarantine for 10 days. The others sharing the same apartment who test negative will be shifted to another apartment for the rest of the trip. Once 10 days have passed, and you have no more symptoms, you may come out of quarantine.

There is also an option for a shorter quarantine period of 7 days. Read more on isolation and quarantine requirements here.

 

Important: Please note that costs associated with Covid tests, quarantine stays and changes in flights will be fully borne by the traveller. To ensure you are fully covered in any unforeseen circumstances, we highly recommend purchasing a comprehensive Covid-19 travel insurance to cover you for the duration of the trip.

 

Browse list of Travel Insurance Plans with Covid-19 Coverage.

GENERAL ENQUIRIES BEFORE BOOKING YOUR TRIP

GENERAL TRIP DETAILS

Yes, a minimum age of 18yrs is required if you are joining our trips alone.

 

If accompanied by parents or a guardian, a minimum age of 12yrs will be required for our trips to Switzerland.

Yes, all trip dates are fixed and bookings will follow the specified dates strictly. Amendments to trip dates will not be permitted.

Yes, to stay with us 2 weeks in a row, simply make a booking for 2 trips. We know 1 week might not be enough to satisfy your powder cravings.

While we would love to share the stoke and show as many as we can around LAAX resort, we will not be able to allow others to tag along with us on the slopes. This is to ensure the best experience to all paying guests. The Ride Side’s hosted and guided sessions around the slopes are the most valuable part of our trip experience and what our customers are paying for. We need to ensure we keep to a good guide to guest ratio for safe and fun time on the mountain.

 

If you are looking to be shown around the slopes with a fun group of like-minded individuals, simply book the trip with us and come along for the ride!

FLIGHTS & AIRPORT TRANSFERS

Each traveller is responsible for their own flight bookings and you may book flights based on your own preferences. For our Swiss trips, all flights will be made to Zurich International Airport (ZRH).

For LAAX:

  • Please take note of the airport shuttle schedule to and from Zurich International Airport. (Details in next point below)
  • Shuttle duration takes approximately 2hrs.

You should plan your flight arrival and departure timings to best match these.

Once you arrive at Zurich International Airport, we have booked a private shuttle bus dedicated to take our group direct to our accommodation in LAAX.

Airport Shuttle Pick-up schedule*:

Week 1 (13 Mar)  : 12pm shuttle (Zurich Airport – LAAX)

Week 2 (20 Mar)  : 12pm shuttle (Zurich Airport – LAAX)

Week 3 (27 Mar)  : 12pm shuttle (Zurich Airport – LAAX)

*timings subjected to change based on available flight schedules

  • Shuttle duration: Approximately 2hrs
  • Flight recommendation: To arrive at Zurich International Airport by 11am

 

At the end of your trip, a private shuttle will pick you up from our accommodation and send the group back to Zurich International Airport. Enjoy this convenient and fuss free service from us, just for you.

Airport Shuttle Pick-up schedule*:

Week 1 (20 Mar)  : 6:30am shuttle (LAAX – Zurich Airport)

Week 2 (27 Mar)  : 7:30am shuttle (LAAX – Zurich Airport)

Week 3 (3 Apr)  : 7:30am shuttle (LAAX – Zurich Airport)

*timings subjected to change based on available VTL flight schedules

  • Shuttle duration: Approximately 2hrs
  • Flight recommendation:
    • Week 1: To depart Zurich International Airport after 10:30am
    • Week 2 & 3: To depart Zurich International Airport after 11:30am

GEAR RENTAL & LESSONS

Rentals are not included in the package price. You will be given to option to book them before your trip based on what you require. Please see full equipment rental prices in LAAX here.

IMPORTANT: Personal gear such as Goggles, Facemasks, & Gloves are not available for rental. It is recommended to purchase them prior to the trip if you do not have them. These items are available to purchase at The Ride Side in Singapore at your convenience.

Directions to :The Ride Side Snowboard Shop

Yes you may! You will be given to option to book additional lessons before your trip based on your requirements, subject to availability of LAAX ski school. Please see full lesson prices here.

ACCOMMODATION

Yes you may! This trip is designed for solo travellers to meet other like minded travellers and about 50% of our customers come as solo travellers. Simply book your trip and leave the rest of the planning to us. Once you reach your destination, you will meet the rest of the group that you will be spending the rest of the week with.

We have 2 options for you to book if you are travelling solo:

  1. Single bed in a twin share room

You will share the room with another solo traveller. We will make arrangements to group travellers of the same gender together in the same room. In the event we are unable to do so, we will inform you of the rooming situation to find the most comfortable arrangement for you.

2. Private room for 1 person

If you prefer privacy, you have the option to book a private room to yourself.

Yes you may put in a request for a female only room. If you are looking to book a twin share room and would prefer an all-female room, please leave a note in the comments field of your booking form. Our team will get back to you with a confirmation on the arrangement as soon as we can.

Yes you can! The accommodation comes with apartment configurations of 2 room & 3 room apartments. If you have a group between 4-6 pax, simply let us know and we’ll be able to allocate the entire apartment to your group.

The 2 programmes will be running concurrently with each other, with all participants of both programmes in the same accommodation apartment. This allows you to join us as a group of family or friends with different skill levels, while still joining in a programme most suited to your skill level. You will be together each day and only split up during the daily programme lessons and guiding.

MEAL ARRANGEMENTS

All meals, apart from a complimentary 3-course welcome dinner, will be settled by each individual.

Breakfast

(i) Treat yourself to a daily breakfast buffet spread @CHF 25/day (optional)

(ii) If you are a light eater in the morning, prepare a simple breakfast in your apartment’s fully equipped kitchen. A supermarket is conveniently located just a stone’s throw away from the accommodation for you to get all your grocery needs.

Lunch

(i) Cafes and restaurants are scattered all around LAAX’s base and around the mountain. Have your pick between a quick take away sandwich to maximise your time on the slopes, or have a hearty traditional Swiss lunch in a restaurant as you watch the snow fall over a warm cup of coffee.

Dinner

(i) Within walking distance of our accommodation, you’ll find highly rated restaurants of both international or traditional Swiss cuisine. You’ll be spoilt for choice and will even be able to try a different restaurant each night.

(ii) For those who prefer a homely touch, you may make full use of your apartment’s fully equipped kitchen and cook yourself a nice mean to share with your family, friends and even new house mates!

Yes, within walking distance of our accommodation, you’ll find a long list of highly rated cafes, restaurants and bars, both international and local.

Yes, a supermarket is conveniently located just a stone’s throw from the accommodation for you to get all your grocery needs.

TRIP PROGRAMMING

SWISS WINTER CAMP

The SWC is planned & hosted by Swiss Tourism and Swiss Travel Centre. 

This experience has been designed exclusively for The Ride Side in Singapore. In the SWC, you will join up with like minded participants from various countries around the region.

These are the main experience differences:

Swiss Winter Camp

  • Planned & hosted by Swiss Tourism Board & Switzerland Travel Centre
  • 2 part experience
    • Part 1: Davos – Full day programme, fully hosted
    • Part 2: Destination of your choice – Free & easy, NOT hosted
  • Participants from around the world
  • Accommodation in twin share hotel rooms with ensuite bathrooms
  • Most meals provided
  • Airport transfer & lift tickets provided

LAAX Experience/Beginner Snowboard Camp

  • Planned & hosted by The Ride Side Team
  • Daily programming:
    • LAAX Experience – Daily half day (AM) mountain guiding
    • LAAX Beginner Camp – 4 day beginner snowboard course
  • All participants departing from Singapore
  • Accommodation in 2-3 room shared luxury apartments
  • Meals not provided, except a complimentary 3-course welcome dinner
  • Airport transfer & lift tickets provided

For the Swiss winter camp, airport transfers to the resort will be by train. The train tickets are included in the package and will be sent to you in due time. Due to the nature of the SWC participants arriving from different countries and at different timings throughout the day, the organisers have opted for transfers to be via train for everyone’s convenience. 

Airport Transfer Details (Zurich Airport – Davos):

Your airport transfer from Zurich International Airport will be by train (Train tickets included in package)

  • Train Duration: 2.5 – 3hrs (Zurich Airport – Davos)  
  • Train Frequency: Approximately every 30mins throughout the day
  • Flight recommendation: To arrive at Zurich International Airport by 12pm

Airport Transfer Details (2nd Leg Destination – Zurich Airport):

Your airport transfer back to Zurich International Airport will be by train (Train tickets included in package). Depending on your 2nd leg destination, you may plan your train journey accordingly to your return flight schedule.

  • Train Duration: 
    • LAAX – Zurich Airport (2.5-3hrs)
    • Davos – Zurich Airport (2.5-3 hrs)
    • Zermatt – Zurich Airport (3.5-4hrs)
  • Flight recommendation: You may schedule your flight according to your respective travel duration required back to Zurich Airport.

Most meals for the duration of the SWC are provided for. Here’s an overview of the meals included:

  • Day 1 (Davos): Opening Welcome Dinner
  • Day 2 (Davos): Breakfast, Lunch & Dinner
  • Day 3 (Davos): Breakfast, Lunch & Davos Farewell Dinner
  • Day 4 (Davos – 2nd Destination): Breakfast & Dinner
  • Day 5 (2nd Destination): Breakfast & Dinner
  • Day 6 (2nd Destination): Breakfast & Dinner
  • Day 7 (2nd Destination): Breakfast

Rentals will be booked at each ski resort (Davos & 2nd-leg destination) separately as the shops do not have any affiliation to each other. The rental shops are located conveniently within walking distance for your accommodation at each resort so it’ll be very convenient to rent and return your equipment when needed.

For the duration of the SWC, you will be staying in twin share/double bed hotel rooms in the main town of the ski resorts selected.

The SWC will be fully hosted for the 1st Leg in Davos with a full programme lined up to show you the best Davos has to offer. This includes lessons and guiding sessions on the slopes, a night ski experience as well as hosted meals on and around the mountain.

At your 2nd leg destination, iIt will be a free & easy experience for you to balance out the trip and enjoy the rest of it at your own pace. The 2nd leg will not be hosted.

Yes, you will have the option to select between lesson or guiding sessions during the on slope programme. You may communicate your requests to the organisers on the ground during the trip and they will make the necessary arrangements for you.

LAAX EXPERIENCE

  • 7 nights ski-in ski-out accommodation
  • 2 way airport transfers
  • 5 day lift tickets
  • Daily [AM] mountain guiding
  • Complimentary 3 course welcome dinner
  • Flights
  • Food & personal expenses
  • Equipment rental
  • Travel Insurance
  • PCR/ART Tests

Yes, beginners are welcome to join the LAAX experience. We recommend that you are, at the very minimum, comfortable making turns down a green slope. However, please do note that for our daily guiding sessions, we will aim to take the group to explore all around the resort. This means that there will be some intermediate level (red) terrain that we will have to go through. Depending on your skill level and ability, there might be certain guiding sessions where you might not be able join in. Your guide for the day will advise you on the difficulty level of the routes and will let you know if your ability will be suitable for the session.

If you are still new to snowboarding, we highly recommend you join in the LAAX beginner snowboard camp. In this camp, you will have a group of riders with similar ability to learn with and explore the mountain with throughout the week. You will also be able to fully enjoy your time in LAAX as your instructor will take you to gentler, more suitable terrain to learn and progress on. These reasons will make your trip a lot more enjoyable and fruitful for you. You will still be able to hang out with the others in the LAAX experience after lessons or anytime off the slopes

Throughout each week, you will meet skiers and snowboarders of all skill levels within the group. They range from beginners all the way to seasoned advanced riders. Regardless of your skill level, you’d be sure to find a group similar to yours to explore the incredible terrain of LAAX together.

 

The only exception to this would be if you are a complete first timer or new beginner still figuring out your S-turns. If you fall into this category, we highly recommend you join in the LAAX beginner snowboard camp. In this camp, you will have a group of riders with similar ability to learn with and explore the mountain with throughout the week. You will also be able to fully enjoy your time in LAAX as your instructor will take you to gentler, more suitable terrain to learn and progress on. These reasons will make your trip a lot more enjoyable and fruitful for you.

Each morning, the TRS team will set meeting points to meet up and to take your around LAAX. Each day will be a different route to show you as much of the resort as we can throughout the week. The group will also be split up according to skill levels to ensure everyone explores terrain suitable to their ability and to ensure everyone gets more riding with less waiting!

 

If you are an intermediate to advanced level rider, you will be able to explore majority of the mountain. For beginners, your exploration might be limited to your proficiency on the slopes. Do ask your guide on the suitability of the day’s terrain and skill level.

There will be 6 days of mountain guiding per week. Each session will be a half day morning session from 9am -12pm.

The daily guiding sessions are not compulsory to join in and you may choose to explore the resort on your own. Accommodation is ski-in ski-out, so you may also head back early before the rest of the group if you wish to. There are no obligations to stay with the group for the entire trip.

LAAX BEGINNER SNOWBOARD CAMP

  • 7 nights ski-in ski-out accommodation
  • 2 way airport transfers
  • 5 day lift tickets
  • 4 day beginner snowboard lesson programme (2 full day + 2 half day)
  • Off slopes snowboard theory session
  • Complimentary 3 course welcome dinner
  • Flights
  • Food & personal expenses
  • Equipment rental
  • Travel Insurance
  • PCR/ART Tests

Each class will have a maximum of 6 students per instructor. Instructors may shift students between class based on each individual’s progress to ensure similar ability levels in each class. This will help student confidence and create an environment for effective learning.

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