TERMS & CONDITIONS
Customers are deemed to have read, understood and accepted the following terms and conditions. The Ride Side shall be known as “The Company” in the terms and conditions listed below.
In event of any conflict, the terms and conditions herein shall prevail.
GENERAL TERMS & CONDITIONS
- RESERVATION & PAYMENT
For all bookings, full payment is required to secure your reservation.
If the event a payment fails to be processed, the company reserves the right to cancel the reservation.
- MODE OF PAYMENT
All payments can be made through our website via credit card or PACE instalment payment.
- CANCELLATION CHARGES / REFUNDS
Cancellation of bookings by customers must be in writing and the following charges apply:
Charges Per Booking:
- 60 Days or more prior to arrival date: Full refund
- 30-59 Days prior to arrival date: 70% refund
- 15-29 Days prior to arrival date: 50% refund
- 14 Days prior to arrival date: No refund
For all cancellations, a SGD 75 processing fee (per person) will be levied.
For cancellation of add-on bookings, a cancellation fee of 5% per order will be levied.
- BOOKING CANCELLATIONS / REFUNDS
Even after full payment has been made, all arrangements are still subject to final confirmation if for some unforeseeable circumstance the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the customers at least one week before the customer’s arrival date.
The Company reserves the right to cancel any bookings prior to the customer’s arrival date for any reason including but not limited to an insufficient number of participants. The Company may, if it so decides, recommend alternative accommodation.
Should you decide not to accept the alternative arrangement, all monies paid by you will be refunded in full without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.
Refunds will be processed within 2 to 4 weeks.
- AMENDMENT TO BOOKINGS
Amendments to bookings are permitted up till 30 days before arrival date and are subjected to availability. These include amendments to guest names (name transfers), sleeping arrangements and reservation dates only.
Cancellation of any reservation dates will follow the terms of booking cancellation and respective charges will apply.
If any amendments are made within 30 days of the customer’s arrival date, an amendment charge of SGD $75 per person will apply.
Changes & amendments are NOT permitted within 14days of your trip date.
- REFUND OF UNUSED SERVICES
No refunds, either in part or full, will be made for unused add-on services booked through the company. These include, but not limited to, airport transfer tickets, ski & snowboard gear rental, ski & snowboard lessons, ski passes & travel insurance.
- ELIGIBILITY
All customers have to be above the age of 18 years (as of their reservation date) to participate in trips organized by the Company.
- TRAVEL DOCUMENTS
It is the customer’s responsibility to ensure that they have a valid passport with a minimum 6 months validity from the date of the last departure point as well as the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited.
The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the period of travel for whatsoever reason, including but not limited to non-possession of necessary visas.
- TRAVEL INSURANCE
Travel insurance coverage for the full duration of the trip is compulsory for all customers to join The Ride Side’s trips.
All customers are strongly recommended to maintain full insurance coverage for skiing/snowboarding during the period of the travel.
Under no circumstances is the Company liable for injuries, sickness, accident, damage, death, loss, delay, detention, theft, quarantine, custom regulation, strike, acts of god, changes in itinerary, deportation, refusal of entry by Immigration or any unforeseen circumstances. The Company will be pleased to assist in the enquiries of any travel insurance.
- ACCOMMODATION
Accommodation sleeping arrangements will be assigned on a first come first served basis and discussed with the customer prior to booking confirmation. Assigned room arrangement will be deemed agreeable upon the customer’s booking submission.
In the event the accommodation booked or requested is not available, every effort will be made for an alternative arrangement. Any non-compliance may result in an automatic cancellation of reservation and forfeiture of your payment.
- SPECIAL REQUEST
Any special requests such as special meals, dietary requirements, private rooms etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.
- EXTERNAL FACTORS
The operation of ski lifts and availability of some facilities used in the ski resort cannot be guaranteed as these are dependent on factors outside the control of the Company. These may include but are not limited to unpredictable weather, public holidays, festivals or mechanical failure or routine maintenance. In such cases, no refunds can be given.
- EXTENSION OF STAY
All bookings have a strict 8D7N duration. Only additional 8D7N extensions will be permitted.
- CO-ORDINATING STAFF
Assignment of trip co-ordinator for all groups regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.
- FEEDBACK RESPONSE
The Company welcomes constructive feedbacks from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the trip shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.
Written feedback can be sent by email to [email protected]
The Company will investigate and act to resolve areas of concerns. The interim response is within 3 working days (or 72 hours). Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days. If it is unable to resolve the complaint amicably, it will refer to CASE with mutual consent of the Customer.
- CONFIDENTIALITY/PERSONAL DATA SECURITY
The Company will not divulge our customer’s personal information to any unauthorized third party without any written consent.
- RESPONSIBILITY AND LIABILITY
All arrangements for the provision of transport, accommodation, ski equipment and ski operations are made by the Company through our appointed agents. The Company accepts no responsibilities for injuries, damage, accident, death, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration
Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be cause to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documents are the sole responsibility of the passenger.
The Company reserves the right to modify program details regarding dates, prices and /or schedules in any way, without notice. The Company also reserves the right to decline to accept, cancel or withdraw any client if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
No employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.
The Company also reserves the right to take photographs and films of passengers while on tour with the Company to be used for advertising. The Customer will be informed of use of such materials in publications and other forms of advertising.
The Company shall not be liable to the passengers for any goods purchased by the passengers during the holiday duration whether or not the goods are of defective quality, not suitable for the passenger’s purpose, not in conformity with samples provided to the passengers or rejected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.
Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to revise the booking fees and to determine the date of commencement of such revised booking fees.
The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.
